MediFries support

For help with the app or a privacy request, email info@medifries.com.

What to include

Tell us what you were trying to do, what happened, and your app version and iOS version if available. You may include a screenshot with personal information removed.

Please do not send passwords, sign-in codes or information that identifies a patient.

Sign-in emails

Check the address you entered and your junk folder. Use the most recent code and allow at least a minute before requesting another. MediFries sign-in emails come from signin@auth.medifries.com. This sending address is not a support inbox.

Restoring progress

Sign in with the same account you used for backup, then enable backup in Account settings. If your app version offers Apple sign-in, Hide My Email may create a different account from your usual email address. Personal notes and attached photos are not included in MediFries progress backup.

Deleting your account

You can request deletion inside the app. See account deletion instructions. If you cannot access your account, contact us from its email address so we can help verify your request.

Content feedback

If you think a question or explanation needs correcting, include its topic, wording and the relevant guideline or source. Do not include patient details.